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Technical Support and Service for Eaton Global Hose Assembly Solutions Program
Eaton Global Hose Assembly Equipment



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Equipment Return Procedures

For Items under Warranty

If the original customer claims that a product has failed within the warranty period, please contact Lomar Machine & Tool Company at 888-285-6627 to review the machines performance with a Lomar technician. Troubleshooting of the machine over the phone may resolve the issue.

If it is determined that the machine requires Lomar physical evaluation, an Eaton Return Material Authorization (RMA) will be required prior to return shipment. Please contact Eaton Support to obtain an Eaton RMA number. (Eaton Customer Support 888-258-0222).

Once an RMA number is obtained, the machine shall be shipped freight prepaid to Lomar for evaluation. Shipments may be refused if shipped other than prepaid.

Upon receipt of the item, Lomar will evaluate machine and determine if the warranty is applicable. If the warranty claim is valid, Lomar will repair the machine and return it freight prepaid to the original purchaser. The customer will not be charged for warranty repairs completed.

Items outside of the Warranty period

Customers should contact Lomar directly (888-285-6627) to request machine repairs for items that are no longer within the applicable warranty period. Lomar shall provide instructions to the customer regarding the inspection and potential repair activities. Lomar will provide a quotation directly to customer and if agreed to by both parties, Lomar will perform the repairs quoted and invoice the customer directly.

Eaton shall not be held responsible and will not be involved in any of the repair or commercial transactions for items that are out of stated warranty period.

Ship to address for service: Warranty and No-warranty

Lomar Machine & Tool Company
111 Moscow Road
Horton, MI 49246

Please include information identifying the machine, your contact information, and any description you can provide of the suspected defect.

If machine is returned freight collect, the shipment may be accepted by Lomar, but no repairs will be performed on it, including diagnostics or quotation, until freight payments terms have been corrected.

 

Return Information Document (PDF.file)